This Privacy Policy explains what information ReturnGuardian collects, how we use it, and the choices you have in relation to your data.
Last updated: 10 April 2026
ReturnGuardian respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our website, create an account, submit product data for analysis, or otherwise interact with our services.
By using ReturnGuardian, you agree to the practices described in this Privacy Policy. If you do not agree, you should not use the service.
ReturnGuardian is a web-based software tool that helps ecommerce businesses identify weak or unclear product listing content that may contribute to avoidable returns.
Data controller: Coelus Labs Ltd
Contact email: help@returnguardian.app
We may collect information you provide when using the service, including:
We may automatically collect certain technical and usage information, including:
When you submit a public product URL, ReturnGuardian may retrieve and process publicly accessible content from that page, such as product titles, descriptions, visible specifications, and other on-page content relevant to the audit.
We may also store generated analysis reports, scores, detected issues, and related metadata so they can be displayed in your account and used to improve the service.
We use your information to operate and improve ReturnGuardian, including to:
Where UK GDPR or similar data protection laws apply, we rely on one or more of the following legal bases for processing your personal data:
If you subscribe to a paid plan, payment information may be processed by third-party payment providers such as Stripe. ReturnGuardian does not store your full card details on its own servers.
We may store billing-related information necessary to manage your subscription, such as customer IDs, subscription IDs, plan details, billing status, and billing period dates.
ReturnGuardian may use cookies and similar technologies to keep you logged in, remember preferences, improve site performance, and understand how the service is used.
Some cookies are necessary for the website and app to function properly. Others may be used for analytics or service improvement. You can usually control cookies through your browser settings, although disabling them may affect how the site works.
We do not sell your personal data.
We may share your information with trusted third parties where necessary to operate the service, including:
These third parties only receive the data reasonably necessary for their role and are expected to handle it securely and lawfully.
We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to provide the service, maintain records, resolve disputes, enforce our terms, and meet legal, tax, or accounting requirements.
Account data, saved reports, billing records, and support communications may be retained for different periods depending on their purpose and any legal obligations that apply.
We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, misuse, disclosure, or alteration.
That said, no internet-based service can ever be guaranteed to be completely secure. You use the service at your own risk and should also take sensible precautions, such as using a strong password and keeping your login credentials confidential.
Some of our service providers may process data outside the UK or your home country. Where that happens, we take reasonable steps to ensure appropriate safeguards are in place where required by applicable law.
Depending on where you are located and the laws that apply, you may have rights in relation to your personal data, including the right to:
To exercise any of these rights, contact us at help@returnguardian.app.
ReturnGuardian may link to third-party websites or retrieve content from public product pages for analysis. We are not responsible for the privacy practices, security, or content of third-party websites. You should review their own policies separately.
ReturnGuardian is intended for business and professional use and is not directed at children. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time to reflect changes to our service, legal requirements, or the way we handle data. When we do, we will post the updated version on this page and update the "Last updated" date above.
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Coelus Labs Ltd
Email: help@returnguardian.app